Privacy Policy

We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you interact with our financial forecasting services.

Last Updated: January 15, 2025

Information We Collect

When you use formeleonra's financial forecasting services, we collect information that helps us provide you with accurate analysis and personalized recommendations. Here's what we gather and why it matters for your financial planning experience.

Personal Details
Your name, email address, phone number, and business information when you register for our services or contact our team for consultations.
Financial Data
Business financial information you provide for forecasting analysis, including revenue data, expense categories, and growth projections.
Usage Information
How you interact with our platform, which features you use most, and the types of forecasting models that work best for your business.
Technical Data
IP address, browser type, device information, and session data that helps us maintain security and improve our platform performance.
Important Note About Financial Data
We only access the financial information you choose to share with us. You maintain complete control over what data you provide for analysis, and we never access your bank accounts or financial institutions directly without your explicit permission.

How We Use Your Data

Your information helps us deliver meaningful financial insights and improve our forecasting accuracy. We're pretty straightforward about what we do with the data you trust us with.

  • Create accurate financial forecasting models tailored to your business patterns and industry trends
  • Send you important updates about your forecasts, market changes that might affect your business, and new features that could help your planning
  • Improve our algorithms by understanding which forecasting methods work best for different business types
  • Provide customer support when you need help understanding your forecasts or navigating our platform
  • Detect and prevent unauthorized access to protect both your data and our systems
  • Comply with Australian financial regulations and reporting requirements that apply to our services

We don't use your financial data for advertising or marketing to third parties. That information stays within our platform to serve your forecasting needs.

When We Share Your Information

We keep your information private, but there are specific situations where we might need to share certain data. We're careful about who we work with and why.

Service Providers We Trust
We work with carefully selected companies that help us run our platform securely. This includes cloud hosting providers, payment processors, and email service providers. These partners can only use your data for the specific services they provide to us.
  • With your explicit consent when you ask us to share forecasts with your accountant, business partner, or financial advisor
  • When required by Australian law, court orders, or regulatory authorities such as ASIC or the ATO
  • To protect our rights or investigate suspected fraud, security breaches, or misuse of our services
  • If formeleonra becomes part of a merger or acquisition, though your privacy preferences would transfer with your data

We never sell your personal information to data brokers, marketing companies, or other third parties. Your financial data is especially protected and only used for the forecasting services you've requested.

Your Privacy Rights

Under Australian Privacy Principles and our commitment to transparency, you have significant control over your personal information. Here's what you can do and how to exercise these rights.

Your Data Control Options

A

Access Your Data

Request a copy of all personal information we hold about you, including your forecasting history and account details.

C

Correct Inaccuracies

Update or fix any incorrect information in your account or ask us to correct errors in your data.

D

Delete Your Information

Request deletion of your personal data, though we may need to keep some records for legal compliance.

P

Portable Data

Export your forecasting data and account information in a format you can use with other services.

O

Opt Out

Choose what communications you receive from us and withdraw consent for non-essential data processing.

R

Restrict Processing

Limit how we use your data while we resolve any disputes or concerns about your information.

To exercise any of these rights, email us at support@formeleonra.com with your request. We'll respond within 30 days and may ask for identity verification to protect your account security.

How We Protect Your Information

Financial data security isn't something we take lightly. We've built multiple layers of protection to keep your information safe from unauthorized access, theft, or misuse.

  • All data transmission uses industry-standard TLS encryption, meaning your information is scrambled while traveling between your device and our servers
  • Your financial data is stored on encrypted servers hosted in Australian data centers with strict physical and digital security measures
  • We require strong passwords and offer two-factor authentication to protect your account access
  • Regular security audits and penetration testing help us identify and fix potential vulnerabilities before they become problems
  • Our team receives ongoing security training and follows strict data handling procedures
  • Access to your data is limited to authorized personnel who need it to provide your requested services
If a Security Incident Occurs
We monitor our systems continuously for security threats. If we discover any unauthorized access to your data, we'll notify you within 72 hours and take immediate steps to secure your information and prevent further access.

How Long We Keep Your Data

We don't keep your information forever. Our retention periods depend on the type of data and legal requirements that apply to financial services in Australia.

  • Account information and contact details: Retained while your account is active plus 7 years after closure for compliance with Australian business record requirements
  • Financial forecasting data: Kept for 5 years after your last active use to maintain historical accuracy and comply with financial service regulations
  • Communication records: Stored for 3 years to help resolve any service issues or disputes that might arise
  • Technical logs and security data: Automatically deleted after 12 months unless needed for ongoing security investigations
  • Marketing preferences: Maintained until you unsubscribe or update your communication choices

When data reaches its retention limit, we securely delete it from our systems. You can also request earlier deletion of most data types, though we may need to keep some records to meet our legal obligations as a financial service provider.

International Data Transfers

While we primarily store your data in Australia, some of our trusted service providers operate internationally. When your data needs to leave Australia, we make sure it's properly protected.

  • Cloud infrastructure partners in the United States and Singapore, chosen for their strong data protection standards and compliance certifications
  • Email service providers that help us send you forecasting updates and account notifications
  • Backup services that create secure copies of your data in case of system failures

All international transfers happen under contracts that require the same level of data protection you'd expect in Australia. These partners can't use your data for their own purposes or share it with other companies.

Cookies and Website Tracking

Our website uses cookies and similar technologies to remember your preferences and improve your experience. Most of these help the platform work better for you, but you have control over what we track.

Essential Cookies
Required for basic website functions like keeping you logged in and remembering your dashboard settings. These can't be disabled without affecting platform functionality.
Analytics Cookies
Help us understand which features are most useful and where people encounter problems. This data is anonymized and helps us improve the platform.
Preference Cookies
Remember your choices like dashboard layout, notification settings, and forecast display preferences so you don't have to reset them each visit.

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling analytics cookies won't affect your ability to use our forecasting tools, but it might make some features less personalized.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our services, legal requirements, or data handling practices. When we make significant changes, we'll let you know in advance.

  • Major changes that affect how we use your data will be communicated via email and a prominent notice on our platform
  • Minor updates like clarifications or contact information changes will be posted on our website
  • You'll always have 30 days to review changes before they take effect
  • If you don't agree with updated terms, you can close your account and request data deletion

We maintain an archive of previous policy versions so you can see exactly what changed and when. This helps you understand how our privacy practices have evolved over time.

Questions About Your Privacy?

If you have concerns about how we handle your data or want to exercise your privacy rights, we're here to help. Our team responds to privacy inquiries within 48 hours.

Email Address
support@formeleonra.com
Phone Number
+61 7 3851 0860
Postal Address
1/19 Kitchener Dr
Darwin City NT 0800
Australia